Returns and Exchanges
Don't worry, we've got you covered! In the unlikely event that anything goes wrong with your purchase, you're protected by our 60-Day Money-Back Guarantee and 1-Year Manufacturer's Warranty.
Starting a Return
Simply contact our Customer Care Center at 1-800-657-8214 (USA) or 1-541-245-4488 (outside USA), by email, or live chat and we'll take care of you.
You will be given an RMA (Return Merchandise Authorization) number which is required to process your return.
Shipping Your Return to Us
Write your RMA number on the outside of the package. RMA numbers make it easy for us to identify your package and process your return. Packages sent without an invoice or RMA number cannot be processed. Please include these with your return.
- We recommend adding tracking and insurance to your return shipment. We can't be responsible for packages lost by your shipping carrier, so make sure you're covered. It's cheap and worth it.
- You are responsible for the cost of shipping the product back to us.
Refund Amount and Processing Time
We refund you the product price, which is your total order minus shipping costs. We do not refund original or return shipping. Please allow 7—10 business days from the time we receive your return to process your refund. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we receive your return and when we refund your order.
Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS charges us $12 USD for any refused shipment — a fee we must unfortunately pass along to you.